Question 1

I've lost all my car keys — what should I do first?

Accepted Answer

Don't panic, and don't try to start the car or break a window. Give us a call and we'll come straight to you — whether that's your driveway, workplace, or the side of the road. We can cut and program a brand-new key on-site using your VIN or by decoding your lock cylinder, even without the original key in hand.

Question 2

How much does car key replacement usually cost?

Accepted Answer

It really depends on your key type. Basic non-transponder keys typically run $45–$75, transponder and chip keys are usually $120–$200, and smart keys or push-to-start fobs range from $150–$350. European luxury vehicles can run a bit higher. Either way, we'll always quote you an exact price before we start the job — no surprises.

Question 3

Can you make a new key if I don't have the original?

Accepted Answer

Yes, that's actually one of the things we do most often. We can create a brand-new key from scratch using your vehicle's VIN or by decoding the lock cylinder directly. We carry what we need to cut and program replacement keys for nearly every make and model out there.

Question 4

How fast can I get a replacement key programmed?

Accepted Answer

Once we're on-site, most transponder key programming jobs take about 20–45 minutes. Add in a typical 20–30 minute arrival window in San Antonio, and you're usually looking at under an hour from your first call to driving away. Push-to-start or high-security luxury keys can take a little longer — up to 60–75 minutes in some cases.

Question 5

Do you duplicate keys too, or just replace lost ones?

Accepted Answer

Both! If you just want a spare made while you still have your original, we can duplicate it on the spot. It's a great way to avoid an emergency lockout situation down the road.

Question 6

What's the difference between a transponder key and a key fob?

Accepted Answer

A transponder key has a small chip inside that communicates with your car's immobilizer system — it looks like a regular key but won't start the car unless it's programmed correctly. A key fob (or smart key) lets you unlock, start, and sometimes remote-start your car with the push of a button, often without even taking it out of your pocket. We program both.

Question 7

Can you program a key fob I bought online?

Accepted Answer

In many cases, yes — we can program aftermarket or dealer-sourced fobs on-site, as long as it's compatible with your vehicle's make, model, and year. Give us a call with your fob and vehicle details and we'll confirm compatibility before we schedule anything.

Question 8

Why won't my key fob start my car anymore?

Accepted Answer

A few common culprits: a dead or dying battery inside the fob, a programming error, interference from other electronics, or a failing receiver module in the vehicle. We can diagnose this on-site and usually resolve it the same visit — whether that means a battery swap, a reprogram, or a deeper module check.

Question 9

Is key fob programming something I can do myself?

Accepted Answer

Some older vehicles support a DIY programming sequence, but most modern smart keys and push-to-start systems require manufacturer-level programming equipment that isn't available to the public. Getting it wrong can lock out your immobilizer system entirely, so we recommend leaving it to a certified technician.

Question 10

I'm locked out of my car right now — how fast can someone get to me?

Accepted Answer

We know this one can't wait. We operate 24/7, including nights, weekends, and holidays, and we dispatch a mobile technician directly to your location — home, work, parking lot, or roadside. Call us and we'll give you an honest ETA based on current conditions.

Question 11

My key is stuck or broken off in the ignition — can you fix that?

Accepted Answer

Yes, this is one of our most common calls. Whether the key is stuck, snapped off inside the cylinder, or the ignition itself is worn out and not recognizing your key, we can perform broken key extractions, cylinder rekeys, or full ignition replacements on-site — usually within about an hour.

Question 12

Will you need to tow my car to fix the ignition?

Accepted Answer

No towing needed in the vast majority of cases. We're a mobile service specifically so you don't have to deal with the cost and hassle of towing to a dealership. Our technician brings the tools and parts needed to repair most ignition issues right where your car is parked.

Question 13

Is there an extra charge for after-hours lockout service?

Accepted Answer

A small after-hours surcharge may apply for calls between midnight and 6am, which we'll always disclose upfront before dispatching — so you know exactly what to expect, no matter what time you call.

Question 14

What is ECU or module programming, and when do I need it?

Accepted Answer

Your vehicle's ECU (engine control unit) and other onboard modules manage everything from the immobilizer to the ignition system. If you've replaced a key, swapped an ignition, or had certain electronic repairs done, these modules often need to be reprogrammed so the new part communicates correctly with the rest of the car. It's advanced work, but it's part of what we specialize in.

Question 15

Can you handle ECU programming for all vehicle brands?

Accepted Answer

We work on a wide range of domestic, Asian, and European makes — Ford, Chevrolet, Toyota, Honda, Nissan, Hyundai, Kia, BMW, and more. Our NASTF certification gives us access to manufacturer-level programming data most independent shops don't have. If you've got a specialty or unusual vehicle, give us a call ahead of time so we can confirm.

Question 16

Is ECU programming something dealerships only can do?

Accepted Answer

Not anymore. While some dealerships would like you to believe that, our NASTF certification and equipment let us perform the same manufacturer-level programming in the field — often faster and at a lower cost than a dealership visit, and without the tow.

Question 17

Is a mobile locksmith really cheaper than the dealership?

Accepted Answer

In nearly every case, yes. Dealerships charge premium prices for parts and shop labor, and they often require towing your vehicle in. Because we come to you and specialize specifically in automotive locksmith work, our rates typically run 40–60% lower. The rare exception is a very new or exotic model with a proprietary key system — and if that applies to you, we'll tell you honestly upfront.

Question 18

Do you charge extra for service outside San Antonio?

Accepted Answer

Within San Antonio city limits and nearby areas like Alamo Ranch, Stone Oak, and the Medical Center corridor, our standard pricing applies with no added travel fee. For Castroville and Hondo, a travel fee may apply — we'll always disclose this before sending a technician out.

Question 19

What areas do you actually cover?

Accepted Answer

We serve San Antonio citywide plus Alamo Ranch, Stone Oak, the Medical Center area, Castroville, and Hondo, along with many of the neighborhoods in between. Not sure if you're covered? Just call us at (210) 966-8114 with your cross streets and we'll confirm right away.

Question 20

Do you offer a warranty on your work?

Accepted Answer

Yes — every job we complete is backed by a 6-month warranty. If something isn't right with a key, fob, or repair we performed, give us a call and we'll make it right.

Question 21

Do you work with dealerships, repair shops, and fleet operators?

Accepted Answer

Absolutely. In addition to individual vehicle owners, we regularly partner with repair shops, dealerships, and fleet operators who need reliable key programming, ignition repair, or ECU work handled quickly and correctly. Visit our For Shops page or give us a call to set up an ongoing relationship.

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